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A capacidade produtiva em uma empresa de software de serviços jurídicos: estudo de caso TWT INFO
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| 1.54 MB | Adobe PDF |
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Abstract(s)
Esta pesquisa apresenta um estudo de caso realizado em uma empresa de software de serviços jurídicos, com objetivo de ser mensurada a capacidade produtiva da equipa de implantação da empresa, de acordo com os modelos encontrados na literatura, e, de se entender a utilização desta informação para gestão estratégica da empresa. Após a observação do processo produtivo de um funcionário para realização do estudo de tempos e encontro do tempo padrão, os números foram ajustados ao tempo trabalhado pelos funcionários para adaptação dos modelos. Identificou-se que o cálculo da capacidade produtiva pelo modelo da capacidade realizada é o que mais se assemelha à realidade de produção desta equipa e o resultado foi confrontado com a produção real da equipa no período de setembro de 2019 a fevereiro de 2020. Concluiu-se que a capacidade produtiva é um importante indicador não apenas para o orçamento da empresa, mas também para decisões de realocação e definição de atribuição de novos trabalhos quando possível e, ainda, para o apoio na definição de contratação de pessoal.
This research presents a case study carried out in a legal services software company, to measure the productive capacity of the company's implementation team, according to the models found in the literature, and to understand the importance of this information for strategic decisions of the company. After observing the production process of an employee to carry out the time study and find the standard time, the numbers were adjusted to the time worked by employees to adapt the models. It was identified that the calculation of the productive capacity by the model of the realized capacity is the one that most resembles the production reality of this team and the result was compared with the production of the team from September 2019 to February 2020. It was concluded that productive capacity is an important indicator not only for the company's budget, but also for relocation decisions and definition of assignment of new jobs when it is possible, and to support the definition of hiring new employees.
This research presents a case study carried out in a legal services software company, to measure the productive capacity of the company's implementation team, according to the models found in the literature, and to understand the importance of this information for strategic decisions of the company. After observing the production process of an employee to carry out the time study and find the standard time, the numbers were adjusted to the time worked by employees to adapt the models. It was identified that the calculation of the productive capacity by the model of the realized capacity is the one that most resembles the production reality of this team and the result was compared with the production of the team from September 2019 to February 2020. It was concluded that productive capacity is an important indicator not only for the company's budget, but also for relocation decisions and definition of assignment of new jobs when it is possible, and to support the definition of hiring new employees.
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Keywords
Estudo de tempos Capacidade produtiva Tempo padrão Empresa de serviços Study of times Productive capacity Standard time Service company