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Avaliação de um programa de promoção da inteligência emocional em profissionais de saúde do contexto hospitalar
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Advisor(s)
Abstract(s)
A inteligência emocional tem-se tornado um fator protetor dos riscos associados ao desgaste profissional nos contextos de saúde. Neste artigo são apresentados os resultados de um programa de intervenção em grupo que procurou promover competências de inteligência emocional em assistentes operacionais de um hospital do norte de Portugal.
Participaram 6 assistentes, com idades compreendidas entre 21 a 47 anos. Para a avaliação da eficácia deste, foi administrado um protocolo de instrumentos (WLEIS-P, MHC-SF, EADS-21; ROCI II – A, B, C) pré e pós implementação das sessões e foram realizadas análises qualitativas sobre a perceção dos participantes e sobre o impacto do programa. Resultaram alterações positivas nas competências da avaliação e perceção e
regulação das próprias emoções, o aumento dos níveis de bem-estar social e um melhoramento nos estilos de gestão de conflitos, permitindo desenvolver competências úteis à prática profissional diária dos assistentes. Os resultados obtidos permitem concluir que programa possibilitou a aquisição de estratégias eficazes à perceção, autoconsciência, clarificação e autorregulação emocional, promovendo um ajustamento ao exercício da sua função, tornando-o mais equilibrado enquanto pessoa e profissional, com impacto positivo na sua saúde.
Emotional intelligence has become a protective factor against the risks associated with professional exhaustion in health contexts.This article presents the results of a group intervention program that sought to promote emotional intelligence skills in operational assistants at a hospital in northern Portugal. Six assistants participated aged between 21 and 47 years.To assess its effectiveness, an instrument protocol (WLEIS-P, MHC-SF, EADS-21; ROCI II - A, B, C) was administered before and after implementation of the sessions and qualitative analyzes were performed on the perception of participants and the impact of the program. Positive changes resulted in the skills of assessing and perceiving and regulating one's emotionsincreasing levels of social well-being and an improvement in conflict management styles, allowing the development of useful skills for the daily professional practice of assistants. The results obtained allow us to conclude that the program made it possible to acquire effective strategies for perception, selfawareness, clarification and emotional self-regulation, promoting an adjustment to the exercise of its function, making it more balanced as a person and professional, with a positive impact on your health.
Emotional intelligence has become a protective factor against the risks associated with professional exhaustion in health contexts.This article presents the results of a group intervention program that sought to promote emotional intelligence skills in operational assistants at a hospital in northern Portugal. Six assistants participated aged between 21 and 47 years.To assess its effectiveness, an instrument protocol (WLEIS-P, MHC-SF, EADS-21; ROCI II - A, B, C) was administered before and after implementation of the sessions and qualitative analyzes were performed on the perception of participants and the impact of the program. Positive changes resulted in the skills of assessing and perceiving and regulating one's emotionsincreasing levels of social well-being and an improvement in conflict management styles, allowing the development of useful skills for the daily professional practice of assistants. The results obtained allow us to conclude that the program made it possible to acquire effective strategies for perception, selfawareness, clarification and emotional self-regulation, promoting an adjustment to the exercise of its function, making it more balanced as a person and professional, with a positive impact on your health.
Description
Keywords
Inteligência emocional Saúde mental Promoção da saúde Cuidados de saúde Emotional intelligence Mental health Health promotion Health care
Citation
Publisher
Brazilian Journals Publicações de Periódicos e Editora Ltda.