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Publication
Violência doméstica em Portugal: experiências de burnout dos técnicos de apoio à vítima
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 42973 | 1.04 MB | Adobe PDF |
Advisor(s)
Abstract(s)
A violência doméstica é um fenômeno que transcende grupos religiosos, sociais, econômicos e culturais, e deve ser veementemente combatida. Em Portugal, o atendimento às vítimas deste fenómeno é realizado pelo Técnico de Apoio à Vítima (TAV), prestando apoio quer seja a nível psicológico, quer seja a nível jurídico ou a nível social, sendo regulamentado na legislação portuguesa.
Deste modo, este estudo debruçou-se a descobrir como objetivo principal as estratégias que o Técnico de Apoio à Vítima utiliza para lidar com os episódios de Stress que podem levar ao Burnout, em sua atividade profissional.
Como objetivos específicos, foi analisada a presença/ausência de sintomas de Stress e/ou Burnout no Técnico de Apoio à vítima (TAV), bem como identificadas e analisadas as estratégias utilizadas pelo TAV para lidar com os episódios de Stress e/ou Burnout.
A metodologia utilizada foi a qualitativa, tendo sido utilizada para a recolha de dados uma entrevista semiestruturada aplicada a uma Técnica de Apoio à Vítima. Os resultados obtidos, na perspetiva da TAV no estudo, indicam diversos fatores significativos de stress que podem levar ao Burnout, como por exemplo o défice de condições necessárias para o desempenho da sua atividade profissional, a dificuldade em impor limites entre a atividade profissional e a vida pessoal da participante, e o impacto negativo que tudo isto tem no bem-estar da TAV.
Para além disso, foram percebidas estratégias de coping de gestão emocional, como a ida ao ginásio para libertar a raiva, ter um tempo para si e ter um bom ambiente de trabalho com os colegas, foram algumas das estratégias utilizadas pela participante deste estudo.
Domestic violence is a phenomenon that transcends religious, social, economic and cultural groups, and must be vehemently combated. In Portugal, assistance to victims of this phenomenon is carried out by the Victim Support Technician (TAV), providing support whether at a psychological, legal or social level, being regulated in Portuguese legislation. Therefore, this study focused on discovering as its main objective the strategies that Victim Support Technicians use to deal with Stress episodes that can lead to Burnout, in their professional activity. As specific objectives, the presence/absence of symptoms of Stress and/or Burnout in the Victim Support Technician (TAV) was analyzed, as well as the strategies used by the TAV to deal with episodes of Stress and/or Burnout were identified and analyzed.The methodology used was qualitative, with a semi-structured interview applied to a Victim Support Technique being used to collect data. The results obtained, from the perspective of TAV in the study, indicate several significant stress factors that can lead to Burnout, such as the lack of conditions necessary to carry out their professional activity, the difficulty in imposing limits between professional activity and participant's personal life, and the negative impact that all of this has on TAV's well-being. Furthermore, emotional management coping strategies were perceived, such as going to the gym to release anger, having time for yourself and having a good working environment with colleagues, were some of the strategies used by the participant in this study.
Domestic violence is a phenomenon that transcends religious, social, economic and cultural groups, and must be vehemently combated. In Portugal, assistance to victims of this phenomenon is carried out by the Victim Support Technician (TAV), providing support whether at a psychological, legal or social level, being regulated in Portuguese legislation. Therefore, this study focused on discovering as its main objective the strategies that Victim Support Technicians use to deal with Stress episodes that can lead to Burnout, in their professional activity. As specific objectives, the presence/absence of symptoms of Stress and/or Burnout in the Victim Support Technician (TAV) was analyzed, as well as the strategies used by the TAV to deal with episodes of Stress and/or Burnout were identified and analyzed.The methodology used was qualitative, with a semi-structured interview applied to a Victim Support Technique being used to collect data. The results obtained, from the perspective of TAV in the study, indicate several significant stress factors that can lead to Burnout, such as the lack of conditions necessary to carry out their professional activity, the difficulty in imposing limits between professional activity and participant's personal life, and the negative impact that all of this has on TAV's well-being. Furthermore, emotional management coping strategies were perceived, such as going to the gym to release anger, having time for yourself and having a good working environment with colleagues, were some of the strategies used by the participant in this study.
Description
Keywords
Violência doméstica Stress Burnout Técnico de apoio à vítima Domestic violence Victim support technician