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Publication
Motivos que levam as pessoas a recorrer aos serviços de urgência hospitalar
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Advisor(s)
Abstract(s)
O uso indevido dos Serviços de Urgência é uma questão que tem vindo a preocupar não
só a nível financeiro, mas também a nível de desempenho dos profissionais de Saúde.
Existem vários fatores que contribuem para este facto, entre eles a mentalidade da
população que ainda hoje acredita que este serviço oferece mais facilidades de acesso e
dispõe de mais recursos fornecendo, portanto, melhores cuidados de Saúde. A
proximidade dos SU, a realização imediata de exames e o seu fácil acesso foram os
motivos mais apontados para que este fosse o primeiro serviço onde recorreriam.
Nota-se ainda que várias pessoas não têm conhecimento das valências dos cuidados de
Saúde primários ou linha de Saúde 24. Torna-se assim, necessário a chegada de
informação sobre outros serviços de cuidados de Saúde além dos SU para que desta forma
seja possível educar a população com vista à correta utilização destes serviços, através de
campanhas de sensibilização. Para que fosse possível conhecer os motivos que levam as
pessoas a recorrer aos diferentes serviços de Saúde, foram aplicados questionários a uma
população aleatória. Esta metodologia permite identificar vários motivos pelos quais a
população recorreria aos diferentes serviços de Saúde. Conclui-se que 93,80% das
pessoas já teria recorrido pelo menos uma vez ao SU adultos, sendo que 26,4% foi-lhe
atribuída pulseira verde “pouco urgente”. Foi ainda possível perceber que apenas a 5,43%
da população estudada foi informada (durante o ato da triagem) que poderia ter recorrido
a outro serviço de Saúde (especificamente ao Centro de Saúde – médico de família) antes
de ter recorrido aquele serviço.
Durante toda esta investigação apenas uma pessoa recorreu ao SU por indicação de outro
serviço de Saúde o que mostra a necessidade de apostar na informação de outros métodos
de cuidados de Saúde antes de recorrer a um SU de modo a que não haja uso indevido do
mesmo.
The misuse of Emergency Services is a concern through out of the years in a financial level and also in a health professional performance. There are many factors that contribute for this situation, between them is the population mentality, that nowadays still believe this service provide more resources and ease of access which can offer better health care. The proximity of the Emergency services vicinity, the readiness to take the exams and their ease access were the main reasons pointed out for this to be the first service to appeal. There are still many people that don’t have the knowledge about the different departments of primary health care neither 24 hours’ line support. It becomes this way necessary the arrival of information about other health care services, apart from Emergency Services, so it’s possible to teach the population aiming the correct use of these services throughout awareness campaigns. To make it possible to get to know the reasons why people choose between the different health care services, there were made questionnaires to a random sample of population, which is the best methodology. It was concluded that 93,80% of the population has already used the Emergency services for adults at least once, and 26,4% of them got the "Green bracelet" - Less Urgent. It was even possible to understand that only a few 5,43% of this sample was informed (during the screening) that could been attended another health care service (specifically health centre - family doctor) before attending that service. During all this investigation only one person attended to the Emergency service directed from another health service which shows the necessity of spreading information about others health care methods before attending the " Emergency services", to avoid the incorrect use this one.
The misuse of Emergency Services is a concern through out of the years in a financial level and also in a health professional performance. There are many factors that contribute for this situation, between them is the population mentality, that nowadays still believe this service provide more resources and ease of access which can offer better health care. The proximity of the Emergency services vicinity, the readiness to take the exams and their ease access were the main reasons pointed out for this to be the first service to appeal. There are still many people that don’t have the knowledge about the different departments of primary health care neither 24 hours’ line support. It becomes this way necessary the arrival of information about other health care services, apart from Emergency Services, so it’s possible to teach the population aiming the correct use of these services throughout awareness campaigns. To make it possible to get to know the reasons why people choose between the different health care services, there were made questionnaires to a random sample of population, which is the best methodology. It was concluded that 93,80% of the population has already used the Emergency services for adults at least once, and 26,4% of them got the "Green bracelet" - Less Urgent. It was even possible to understand that only a few 5,43% of this sample was informed (during the screening) that could been attended another health care service (specifically health centre - family doctor) before attending that service. During all this investigation only one person attended to the Emergency service directed from another health service which shows the necessity of spreading information about others health care methods before attending the " Emergency services", to avoid the incorrect use this one.
Description
Projeto de Graduação apresentado à Universidade Fernando Pessoa para obtenção do grau de Licenciada em Enfermagem
Keywords
Serviço de Urgência Médico de família Linha de Saúde 24 Campanhas de sensibilização Centro de Saúde Emergency Services Family doctor 24 hour health care line Awareness campaigns Health centre