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O contributo dos sistemas integrados de gestão para o reconhecimento da excelência: um estudo das organizações premiadas pelo PEX-SPQ entre os anos 1994 e 2013
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| 1.84 MB | Adobe PDF |
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Abstract(s)
Pela crecente importância dada aos sistemas integrados de gestão na atual literatura e pela evolução que os referenciais certificáveis têm registado no sentido da integração, o presente estudo pretende aferir a contribuição dos sistemas integrados de gestão na excelência. Para tal é verificada a presença, a contribuição e o efeito de melhoria patrocinada pelos sistemas de gestão nas organizações distinguidas pelo Prémio de Excelência do Sistema Português da Qualidade.
Embora exista um grande número de estudos nas áreas dos diferentes referenciais e sistemas integrados de gestão, mediante a revisão bibliográfica efetuada foi possível constatar, em Portugal, a inexistência de estudos equivalentes àquele que esta dissertação se ocupa.
A adoção do inquérito por questionário possibilitou a inquirição dos distinguídos no âmbito da excelência em Portugal e ultrapassar o problema da disperssão geográfica destas organizações. O tratamento estatístico aplicado aos dados recolhidos contribuiu para desmistificar a panaceia que ainda paira acerca das vantagens das diferentes certificações nas organizações, bem como atestar a sua eficácia enquanto agentes de melhoria.
By the increasing importance given to integrated management systems in the current literature and the developments that have been registered in certifiable standards towards integration, this study intends to evaluate the contribution of integrated management systems excellence. For this, the presence, contribution and the improving effect sponsored by the management systems in organizations distinguished by the Award of Excellence from the Portuguese Quality System is verified. Even though there are a large number of studies in the areas of the different standards and integrated management systems, based on the literature review which was carried out, it was established that in Portugal there is an absence of equivalent studies to the subject of this dissertation. The use of the questionnaire survey made it possible to inquire those distinguished within the excellence in Portugal and overcoming the geographical dispersion of these organizations. The statistical analysis applied to the data contributed to demystify the panacea that still hangs about the benefits of different certifications in organizations and attest to their effectiveness as improving agents.
By the increasing importance given to integrated management systems in the current literature and the developments that have been registered in certifiable standards towards integration, this study intends to evaluate the contribution of integrated management systems excellence. For this, the presence, contribution and the improving effect sponsored by the management systems in organizations distinguished by the Award of Excellence from the Portuguese Quality System is verified. Even though there are a large number of studies in the areas of the different standards and integrated management systems, based on the literature review which was carried out, it was established that in Portugal there is an absence of equivalent studies to the subject of this dissertation. The use of the questionnaire survey made it possible to inquire those distinguished within the excellence in Portugal and overcoming the geographical dispersion of these organizations. The statistical analysis applied to the data contributed to demystify the panacea that still hangs about the benefits of different certifications in organizations and attest to their effectiveness as improving agents.
Description
Dissertação apresentada à Universidade Fernando Pessoa como parte dos requisitos para a obtenção do grau de Mestre em Gestão da Qualidade