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Envelhecimento e institucionalização: estudo realizado no Centro Social de Calendário (Vila Nova de Famalicão)
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O presente estudo encontra-se direcionado para a problemática do envelhecimento e institucionalização em Portugal. Tendo como ponto de referência o Centro Social de Calendário, sito em Vila Nova de Famalicão, especificamente os clientes da valência Estrutura Residencial para Idosos (ERpI), para assim conseguirmos entender qual o grau de satisfação em relação aos serviços prestados pela ERpI e aos seus respetivos colaboradores e também entender quais são as suas representações direcionadas para a visão que estes têm sobre como os familiares/pessoas próximas o veem, quais os seus projetos de vida e expectativas futuras sobre o funcionamento da ERpI e a prestação dos serviços por parte dos colaboradores da mesma.
Em termos metodológicos, recorreu-se à aplicação de um questionário de Avaliação do Grau de Satisfação dos Clientes do Lar Residencial recomendado pela Segurança Social e de uma entrevista semiestruturada referente à IMP01.IT01. PC02. Ficha de Avaliação Diagnóstica, recomendada igualmente pela Segurança Social. Os participantes do estudo são maioritariamente do sexo feminino, com idades entre os 72 e os 91 anos, com habilitações literárias direcionadas para o 1º ciclo do ensino básico, a maioria dos participantes encontram-se viúvos, apenas 3 estão casados e 1 divorciado. Este estudo teve a colaboração de 15 clientes da ERpI. No preenchimento dos questionários participaram 15 clientes e na aplicação das entrevistas apenas participaram 6 clientes.
Os resultados sugerem que os participantes estão satisfeitos com os serviços prestados pela ERpI e, que o convívio com os outros indivíduos é uma mais-valia para o aumento da harmonia, bem-estar e da felicidade de cada um dos clientes assim como da própria instituição.
This study is directed to the problem of aging and institutionalization in Portugal. Taking as a reference the social center calendar, located in Vila Nova de Famalicão, specifically customers valence Residential Framework for Older People (ERPI), to try to understand what degree of satisfaction with the services provided by ERPI and its respective employees and also understand what their representations directed in the vision they have on how family members / close people see it, what their life plans and future expectations on the operation of the ERPI and the provision of services by employees same. In terms of methodology, it appealed to the application of a questionnaire Satisfaction Degree Evaluation of the Residential Home Customers recommended by the Social Security and a semi-structured interview concerning the IMP01.IT01. PC02. Diagnostic Checklist, also recommended by Social Security. Study participants are mostly female, aged between 72 and 91 years, with qualifications directed to the 1st cycle of basic education, most participants are widowed, only three are married and one divorced. This study had the collaboration of 15 customers ERPI. On completion of the questionnaires participated 15 guests and implementation of interviews attended only six customers. The results suggest that the participants are satisfied with the services provided by ERPI and that living with other individuals is an asset for increasing harmony, well-being and happiness of each client as well as the institution itself.
This study is directed to the problem of aging and institutionalization in Portugal. Taking as a reference the social center calendar, located in Vila Nova de Famalicão, specifically customers valence Residential Framework for Older People (ERPI), to try to understand what degree of satisfaction with the services provided by ERPI and its respective employees and also understand what their representations directed in the vision they have on how family members / close people see it, what their life plans and future expectations on the operation of the ERPI and the provision of services by employees same. In terms of methodology, it appealed to the application of a questionnaire Satisfaction Degree Evaluation of the Residential Home Customers recommended by the Social Security and a semi-structured interview concerning the IMP01.IT01. PC02. Diagnostic Checklist, also recommended by Social Security. Study participants are mostly female, aged between 72 and 91 years, with qualifications directed to the 1st cycle of basic education, most participants are widowed, only three are married and one divorced. This study had the collaboration of 15 customers ERPI. On completion of the questionnaires participated 15 guests and implementation of interviews attended only six customers. The results suggest that the participants are satisfied with the services provided by ERPI and that living with other individuals is an asset for increasing harmony, well-being and happiness of each client as well as the institution itself.
Descrição
Projeto de Graduação apresentado à Universidade Fernando Pessoa como parte dos requisitos para obtenção do grau Licenciada em Serviço Social.
Palavras-chave
Envelhecimento Institucionalização ERpI Representações Aging Institutionalization ERPI Representations