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A identidade mutável do servidor público frente às inovações nas práticas de trabalho: o caso da receita federal do Brasil
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Esta dissertação intitulada “A Identidade Mutável do Servidor Público frente às inovações nas práticas de trabalho: O Caso da Receita Federal do Brasil” busca analisar a identidade profissional do servidor público frente às inovações introduzidas nas práticas de trabalho. O servidor público, investido no cargo por meio de concurso público, amparado por normas que norteiam as atribuições da carreira e a vida funcional, está a serviço da instituição a qual prestou concurso. A globalização e o avanço tecnológico têm forçado as administrações tributárias buscarem ferramentas para tornar mais eficiente a prestação dos serviços públicos à sociedade. Novas ferramentas são implantadas para execução dos trabalhos, exigindo do servidor público conhecimentos e habilidades em linhas transversais àquelas tradicionalmente exigidas para o desempenho das atribuições do cargo. Neste sentido, esta investigação tem como objectivos: 1. Examinar como a inovação nas práticas de trabalho implica na identidade do servidor público. 2. Descobrir a satisfação dos servidores públicos, e dos públicos por eles servidos, com as inovações nos serviços. 3. Identificar a adesão ao uso de novas ferramentas tecnológicas no ambiente de trabalho. 4. Descobrir qual o impacto das inovações no desenvolvimento do trabalho do servidor dentro da organização. 5. Descobrir se as novas práticas de trabalho exigem do servidor conhecimento transdisciplinar. Para respondê-los optou-se pela pesquisa qualitativa e quantitativa, adotando como método o estudo de caso. Os resultados apresentados mostram que o contexto organizacional em que o servidor público trabalha sofreu alterações substanciais. Percebeu-se que o servidor sente a interferência das mudanças que estão acontecendo e que afetam a sua vida profissional. Constatou-se que os servidores públicos percebem a importância das relações interpessoais no local de trabalho como fonte de afeto, e o sentimento de ausência do convívio dos colegas, resultante das novas estruturas da organização do modelo de trabalho atual. As inovações introduzidas nos processos de trabalho da RFB passam por um período de implantação. O estudo das consequências da inovação, geralmente ocorrem durante períodos longos. Na realidade, a maioria das inovações causam tanto efeitos positivos como negativos, sendo equivocado assumir que os impactos desejáveis podem ser alcançados sem também experimentar os efeitos indesejáveis. Espera-se que essa investigação abra caminhos para a realização de novas pesquisas sobre este assunto, com foco voltado para dentro da organização, provocando reflexões sobre as mudanças organizacionais, impostas pela modernidade, e seus colaboradores. Acredita-se que o referencial teórico construído, possa ter utilidade como contribuição em estudos comparativos de outras pesquisas que procurem seguir a mesma linha de investigação.
This dissertation entitled “The Mutable Identity of the Public Servant in the face of innovations in work practices: The Case of the Federal Revenue of Brazil” seeks to analyze the professional identity of the public servant in the face of innovations introduced in work practices. The public servant, invested in the position through a public contest, supported by norms that guide the attributions of the career and the functional life, is at the service of the institution to which he took the contest. Globalization and technological advances have forced tax administrations to seek tools to make the provision of public services to society more efficient. New tools are implemented to carry out the work, requiring public servants to have knowledge and skills that are transversal to those traditionally required to perform the duties of the position. In this sense, this investigation aims to: 1. Examine how innovation in work practices implies the identity of public servants. 2. Discover the satisfaction of public servants and the publics they serve with service innovations. 3. Identify adherence to the use of new technological tools in the work environment. 4. Discover the impact of innovations on the development of the server's work within the organization. 5. Find out if the new work practices demand transdisciplinary knowledge from the server. To answer them, qualitative and quantitative research was chosen, adopting the case study method. The results presented show that the organizational context in which the public servant works has undergone substantial changes. It was noticed that the server feels the influence of the changes that are taking place and that reflect in their professional life. Both the perception of the importance of interpersonal relationships in the work environment as a source of affection, as well as the feeling of absence from the coexistence of colleagues, resulting from the new arrangements of the organization of the new work model. The innovations introduced in the RFB's work processes go through a period of implementation. The study of the consequences of innovation usually takes place over long periods. In fact, most innovations cause both positive and negative effects, and it is wrong to assume that desirable impacts can be achieved without also experiencing undesirable effects. It is hoped that this investigation opens the way for further research on this subject, with a focus on the inside of the organization, provoking reflections on the organizational changes imposed by modernity and its employees. It is believed that the theoretical framework constructed may be useful as a contribution to comparative studies of other researches that seek to follow the same line of investigation.
This dissertation entitled “The Mutable Identity of the Public Servant in the face of innovations in work practices: The Case of the Federal Revenue of Brazil” seeks to analyze the professional identity of the public servant in the face of innovations introduced in work practices. The public servant, invested in the position through a public contest, supported by norms that guide the attributions of the career and the functional life, is at the service of the institution to which he took the contest. Globalization and technological advances have forced tax administrations to seek tools to make the provision of public services to society more efficient. New tools are implemented to carry out the work, requiring public servants to have knowledge and skills that are transversal to those traditionally required to perform the duties of the position. In this sense, this investigation aims to: 1. Examine how innovation in work practices implies the identity of public servants. 2. Discover the satisfaction of public servants and the publics they serve with service innovations. 3. Identify adherence to the use of new technological tools in the work environment. 4. Discover the impact of innovations on the development of the server's work within the organization. 5. Find out if the new work practices demand transdisciplinary knowledge from the server. To answer them, qualitative and quantitative research was chosen, adopting the case study method. The results presented show that the organizational context in which the public servant works has undergone substantial changes. It was noticed that the server feels the influence of the changes that are taking place and that reflect in their professional life. Both the perception of the importance of interpersonal relationships in the work environment as a source of affection, as well as the feeling of absence from the coexistence of colleagues, resulting from the new arrangements of the organization of the new work model. The innovations introduced in the RFB's work processes go through a period of implementation. The study of the consequences of innovation usually takes place over long periods. In fact, most innovations cause both positive and negative effects, and it is wrong to assume that desirable impacts can be achieved without also experiencing undesirable effects. It is hoped that this investigation opens the way for further research on this subject, with a focus on the inside of the organization, provoking reflections on the organizational changes imposed by modernity and its employees. It is believed that the theoretical framework constructed may be useful as a contribution to comparative studies of other researches that seek to follow the same line of investigation.
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Keywords
Identidade Inovação Servidor público Receita federal do Brasil Identity Innovation Public server Brazil's federal revenue